01 Introduction & Scope
Abc88 (referred to herein as "we", "us", or "the Platform") takes the privacy of its users seriously and is fully committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard information from users of our website, mobile app, and related services.
This Privacy Policy applies to all services and products offered by abc88. We adhere to international data protection laws (including GDPR) as well as local regulations. We take particular care in protecting the data of users from Bangladesh.
Please read this Privacy Policy carefully before registering or using any services on abc88. If you have any questions, feel free to contact our support team.
02 What Information We Collect
Abc88 collects two types of information — data you provide directly and data collected automatically. Full details are provided below:
Directly Provided Information
- Full name, date of birth, and nationality
- Email Address & Phone Number
- Residential Address
- A copy of your national ID or passport for identity verification
- Payment details (bKash/Nagad number, bank account details)
- Details of Communications with the Support Team
Automatically Collected Information
- IP Address & Device Type
- Browser Type & Operating System
- Time spent on the platform and a list of pages visited
- Login & Logout Date and Time
- Betting & Gaming Activity Logs
- Information Collected via Cookies & Tracking Technologies
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Identity Information | KYC Verification & Account Security | Yes |
| Contact Information | Support & Notifications | Yes |
| Payment Information | Deposit & Withdrawal Processing | Yes |
| Device Information | Fraud Detection | Automatic |
| Gaming Log | Dispute Resolution & Audits | Automatic |
| Cookie Data | User Experience Improvement | Optional |
03 Purpose of Data Use
Abc88 uses your information only for specific, legitimate purposes. No data is ever used for unrelated reasons. The purposes for which we use your information are clearly set out below:
- Account Management: To ensure secure registration, login, and account protection.
- Payment Processing: To process deposits and execute withdrawals.
- KYC Verification: To fulfill legal obligations and verify age.
- Customer Service: To respond to your complaints and queries.
- Fraud Prevention: To detect and prevent suspicious activity.
- Service Improvement: To analyze and improve the user experience.
- Marketing (With Consent): To inform you about relevant promotions and bonuses.
- Legal Compliance: To provide information required by regulatory authorities.
04 Data Sharing & Disclosure
Abc88 may share your information with third parties in limited circumstances and for defined purposes, always subject to strict contractual safeguards.
Lawful Grounds for Data Sharing
- Payment Processor: Authorized payment gateways for processing deposits and withdrawals.
- KYC Verification Service: Regulated third party for identity verification.
- Legal Authorities: When required by a valid court order or regulatory directive.
- Fraud Detection Service: To ensure account security.
- Technology Partner: Authorized service providers for platform operations.
05 Cookies & Tracking Technologies
Abc88 uses cookies on its website. Cookies are small files stored in your browser that help improve your user experience. We use the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Sessions & Security | Deleted at the end of the session |
| Functional Cookies | Remembering Language & Preferences | 1 Year |
| Analytics Cookies | Usage Statistics Collection | 2 Years |
| Marketing Cookies | Relevant Advertising | 90 Days |
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may limit certain platform functionality.
06 Data Retention Period
Abc88 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal obligations.
- Account Information: For the duration of the active account and at least 5 years after closure.
- Transaction Records: A minimum of 7 years, as required by law.
- Communication Logs: 1 year after the issue is resolved.
- Gaming Activity Logs: 3 years for dispute resolution.
- KYC Documents: 5–7 years, as required by regulatory standards.
Once the retention period expires, your data is securely and permanently deleted to ensure it cannot be recovered in the future.
07 Your Privacy Rights
As an abc88 user, you have several important rights regarding your personal data. To exercise any of these rights, please contact our support team.
08 Data Security Measures
Abc88 employs industry-leading technical and organizational measures to protect your data. Our security infrastructure is on par with the banking sector.
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- AES-256 Storage Encryption: Data stored in the database is also encrypted.
- Two-Factor Authentication (2FA): An additional layer of protection for your account.
- Regular Security Audits: Audited by third-party experts.
- Firewall & DDoS Protection: Protection against external attacks.
- Staff Training: All staff are trained in data protection.
- Restricted Access: Only authorized personnel have access to sensitive data.
09 Children's Privacy
Abc88 strictly does not knowingly collect any information from individuals under the age of 18. Our platform is intended for adults only.
If we become aware that a minor has opened an account, that account will be closed immediately and all collected data will be permanently deleted. If a parent or guardian discovers that their child has an account, please contact our support team right away.
10 Privacy Policy Changes
Abc88 may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered email address and a prominent notice will be displayed on the Platform.
Continued use of the platform after an updated policy is published will be considered your acceptance of the new terms. We recommend checking this page regularly and noting the "Last Updated" date at the top.
11 Contact & Complaints
For any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. Our data protection team is always ready to help.
- Email: [email protected]
- Live Chat: Available at the bottom-right corner of the site
- Responses are typically sent within 24–48 hours